I outlined a series, I say, a series of D-ism posts today, but I’m going to throw a consumer dilemma out there for your input.
I bought a new laptop at Staples in March of ’05. I bought another new laptop on Wednesday. In between, I had dealings with their repair and extended warranty departments. I had never purchased an extended warranty for anything before, but with the mobile and somewhat delicate nature of laptops, I thought I’d give it a shot, particularly for only $169. I don’t know if I received adequate service or not. What I did get was a whole lot better than nothing, but I wonder what my readers think.
I was about three months beyond the normal one-year warranty when I found out that my machine was “un-repairable” (after they had it for four weeks). The in house department that deals with such things told me that I could have a merchandise card to buy a new laptop. With tax and extended warranty, my laptop came to almost exactly $1000 last year. They are sending me an in-store credit for about $690. I bought a new machine this week for 899, plus tax, plus another 2-year in-house warranty, so, about $1100. I was happy with my old computer (other than the recent problem that sidelined it) and I had no desire to pay $400 + to get another laptop. I’m not a complainer, but should I take the trouble to argue for a few more bucks? At the very least, I should be able to transfer some of my old extended service plan to my new laptop (I didn’t think of that in the store).
I don’t like raising a stink, and I don’t think I was ill treated, but I want to be a good steward with my church’s money. Any thoughts or suggestions would be appreciated as I am new to this business.